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From here, firing up a remote control session is as easy as clicking the quick-launch icon underneath the client's thumbnail. Selecting a group brings up all members in the opposite pane, and you can even watch their screens in real-time. If you have a diverse population of computers to support, another thing you'll appreciate is the Control console's dynamic sorting function, which automatically groups clients into categories based on their OS, hardware class (such as tower or rack) and geographical location. File transfers can be easily initiated too, and the software can produce impressively thorough inventories of both hardware and software: we were able to audit each client's hardware components, browse all installed software and check on running applications, processes and services. In addition to remotely launching applications on the client, you can open remote Command Prompt or PowerShell sessions, reboot the PC or switch it off, and take part in a text or audio chat.
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They can passively view a client's screen, share control or lock out the user and take over the PC completely. Still, once your clients are set up, support staff will be bowled over by the range of tools at their disposal. Alas, Mac deployment was less slick: we had to download the software manually, copy it onto each MacBook and run the installer by hand.
#NETSUPPORT MANAGER 12 LICENSE KEY WINDOWS 10#
After loading the suite on a Windows host, it took just a few moments to scan our network and push the client out to our Windows 10 test systems. The installation process isn't the same on all platforms, though. As we've mentioned, the management software will run on either Windows or macOS, and naturally you can support clients running these operating systems, as well as Linux and Chrome OS systems. NSM offers plenty of access-control features, including session passwords, Active Directory integration, smart card support and profiles to limit the tools specific technicians can access. If you're concerned about security, you can rest easy. Encrypting a small business: Why remote working could be your blindspot.
#NETSUPPORT MANAGER 12 LICENSE KEY PRO#